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Managed Services

A partner you can trust.
Our goal is to provide services and solutions for every aspect of your technology needs. From end-users to enterprise data centers and up to the cloud, we’ve got you covered.

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Help Desk

Help Desk

Efficient help desk services give you the support you need to keep your business running smoothly. Our Midwest-based help desk services are adaptable to your needs, so you’re always covered. A dedicated ticketing portal and Live answer phone number are available for requesting changes or additions to any of the services offered. If there is an urgent issue, we offer remote and onsite assistance leveraging our experienced engineers.

• Support for all end-users
• Windows & macOS
• Servers: On-premise & cloud

• Networking equipment
• Azure & Microsoft Office 365
• 3rd party vendor triage

Network Monitoring & Management

Managing a network can be a challenge for organizations of any size. Now Micro will monitor your network 24 hours a day with a dedicated team that analyzes and responds to alerts and notifications. In addition, we provide auditing, proactive alerting, and industry standard best practices for your network.

• Automated asset discovery
• Server, network and device uptime monitoring
• Hardware health
• Bandwidth and connectivity monitoring
• Hardware and software inventory management

Network Monitoring
Cyber Security

Cyber Security & Protection

Cyber security is essential, but it shouldn’t be something you have to manage on your own. As a trusted technology provider, we help businesses better prepare and protect themselves from cyber disruption. You deserve to focus on your core business while we provide peace of mind that your information is safe and your technology is reliable with services that include:

• Backup and recovery planning
• Proactive monitoring and detection of threats
• Live-answer help desk support
• Security awareness training
• Email protection (i.e., encryption, SPAM filters, etc.)
• Patching and updates
• Network Security (i.e., Firewalls, VPN, 2FA)
• Password policies

Backup, Recovery & Business Continuity

Now Micro can monitor and manage the three primary areas of data protection; managed backup, business continuity, and disaster recovery. If you need to recover data, our team can quickly respond. If a critical server fails, we can restore and have your server back online quickly. If your network experiences a cyber event or other disruption, our recovery services can reduce potential downtime and get you back to operating your business.

• End-to-end encryption
• Device and file-level backup
• Microsoft Office 365, OneDrive, SharePoint
• On-premise backup appliances
• Local or virtualized backup solutions

Backup & Recovery
Cloud Migration

Cloud Migration & Management

Now Micro helps you implement a cloud-based infrastructure, giving you unparalleled access, robust security, and greater control of your environment. Moving the infrastructure to the cloud pushes technology out of the way so you can focus on your job.

• O365 and M365
• Exchange Online
• Teams
• OneDrive for Business

• Power BI
• Cloud PBX
• Intune
• Power Apps / Power VA

Value-Added Services

Managed services vary from organization to organization, which is why we offer value-added services to tailor your experience with Now Micro.

• User experience
• Business continuity
• Unified threat management
• Endpoint protection

• Email security
• Email solutions
• File and image level backup

Value Adds
Sydney

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Hi, I'm Sydney, your Managed Services contact at Now Micro. Have any questions? Let's chat!

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A Partner You Can Trust

Now Micro’s goal is to provide services and solutions for every aspect of your technology needs. From end-users to enterprise data centers and up to the cloud, we’ve got you covered.

Managed Services Catalog

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