Required Skills and Responsibilities

• Provide quality and timely technical support to all customers via phone, email, remote assistance, customer sites and in person.
• Configures and installs customer computers, software and peripherals to customer specific requirements on location.
• Coordinate and expedite customer inquiries to other departments and escalates requests to other departments as needed for sufficient resolution..
• Inspect and perform tests on returned computer parts.
• Troubleshoot and repair customer computer systems.
• Create orders and return authorization paperwork for defective products.
• Accurately maintain records of technical resolutions.
• Monitor all support requests through to resolution.
• Identify and create new processes to improve work flow.

** Desired Skills and Experience**

• Associates Degree or 2+ years of relevant technical work experience.
• Strong knowledge of the Microsoft Operating systems and the Microsoft Office Suite.
• Strong organizational skills; able to multitask while maintaining a high attention to detail.
• Proven customer service and problem solving skills.
• Ability to take initiative and work independently as needed.
• Ability to travel up to 20%.

Primary Responsibilities

• Create and deliver technical presentations that demonstrate how a solution meets client needs
• Work with other members of the sales team and other technical experts
• Support marketing activities by attending trade shows, conferences and other marketing events
• Provide training and produce support material for other members of the sales team
• Able to respond to functional and technical elements of RFIs/RFPs
• Able to convey customer requirements to Sales and Professional Services teams
• Generating technical sales proposals and contracts (Statement of Work, Services Proposals)
• Maintain records of customer communication and sales activity in our CRM system.
• Provide ongoing consultation to clients regarding the purchase of hardware and software solutions and professional services offerings.
• Maintain and discover new opportunities within existing accounts.
• Report and manage monthly appointment activity and sales calls.
• Engage in opportunities with our existing vendor/distribution channel partners to ensure best value, pricing, and support for customers.
• Coordinate with internal sales and operational groups to ensure customer engagements are deployed accurately and efficiently.
• Maintain and develop proficiencies with new technologies and products.
• Engage and consult at the executive level.
• Strategically work with and leverage existing business partners in new opportunities.
• Obtain and Maintain Certifications related to the position.
• Other duties as assigned.

Required/Desired Skills

• Bachelor’s Degree in Business or Technology Field required.
• 5+ years previous experience in technical sales & solutions.
• Excellent verbal and written communication skills
• Act as a self-starter and able to work independently with an outgoing, enthusiastic, detail-oriented personality.
• Previous experience working with CRM required.
• Strong attention to detail, accuracy, multitasking, process management and strategic planning.
• Ability to demonstrate advanced technical knowledge and ability to research and troubleshoot quickly.
• Demonstrated proficiency in project management coordination.
• Industry Certifications preferred.

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