Frequently Asked Questions

100%. As you add more devices and sites, DICE makes operations more efficient instead of more complicated. Growth generates revenue instead of chaos.

Customers enjoy shorter downtimes, faster answers and proactive refresh planning. That builds loyalty and strengthens your long-term relationships.

Most DICE users see measurable impact relatively quickly – often within the first few months. Procurement efficiency and faster support resolution usually deliver the earliest wins.

Because it directly impacts the bottom line. By cutting wasted time, duplicate purchases and repeat visits, DICE improves both margins and customer experience. It turns operational efficiency into competitive advantage.

Absolutely. Centralized asset histories and logged actions make reporting straightforward. You’ll always have the records needed for audits or investigations.

Yes. Every action is logged by user and timestamp. This creates a clear audit trail for compliance, troubleshooting and accountability.

Patches and upgrades can be pushed remotely and securely. That closes vulnerabilities quickly without waiting for site visits. Customers benefit from stronger security and better performance while your IT team becomes more efficient than your competition’s staff.

DICE consolidates support tickets, device health and remote access into one platform. Instead of juggling multiple tools, IT can handle support from a single interface. That saves time and reduces oversight gaps.

Simply put: Faster answers, proactive renewals and more relevant proposals all translate to more sales. DICE helps sales teams move from reactive quoting to strategic account growth.

Absolutely. When a customer asks about coverage or device details, you can give an answer immediately. That speed builds confidence and positions you as a trusted advisor.

Yes. With access to the customer’s actual installed base, you can recommend solutions that fit their environment. Proposals naturally become more accurate, relevant and persuasive.

DICE tracks warranty timelines across every device. That makes it easy to see when coverage is ending and reach out proactively. Timely outreach turns expiring warranties into renewal opportunities.

We created DICE technology based on decades of feedback from integrators and techs in the field every day. Our goal is to make time-wasting truck rolls disappear. With remote tools and full device visibility, technicians can fix most problems on the first call. That saves time, reduces costs and improves customer satisfaction.

Yes. DICE makes it easy to add your entire fleet of hardware, whether it was purchased from Now Micro or not with a downloadable template to enter info like serial number, asset type, description, building name and location name regardless of the brand.

All the information you need – serial numbers, MACs, order history – is immediately available whether you purchased the hardware. That makes warranty claims and RMA requests much faster. Instead of chasing paperwork, you can focus on solving the issue.

Yes. DICE provides secure remote desktop and terminal access so you can reboot devices, push updates and adjust settings instantly. That reduces the number of on-site visits and increases those coveted first-call resolution rates.

Technicians can view live device health and configurations before they leave the shop. This helps them bring the right parts, the right tools and the right plan to the jobsite. In many cases, it means no truck roll is needed at all.

Health and performance data make it clear which issues have the biggest impact. Operations managers can assign resources to the most critical problems first. That means faster resolution and better use of your team’s time.

Yes. User management is consolidated so you can add, remove or adjust permissions across environments from one place. This improves both efficiency and security while reducing administrative overhead.

DICE monitors device health indicators like event logs and Windows blue-screen errors in real time. That allows operations teams to act quickly – in some cases even before customers notice a disruption.

It means one centralized dashboard showing every deployed device, regardless of brand, model or site. Instead of juggling multiple vendor logins, you have a complete view of the ecosystem. This saves time and eliminates those annoying blind spots.

Absolutely. Role-based access means procurement or sales teams, for example, can answer warranty and order questions themselves. That keeps your ops managers and technicians free to focus on higher-value work.

DICE tracks asset history and coverage timelines so procurement teams can see what’s approaching end-of-life. This makes it easier to budget for refresh cycles and avoid last-minute emergency purchases. Customers benefit from smoother transitions and fewer disruptions.

Yes. Not only can you find all the warranty information you need, DICE makes it easy to submit pre-filled support tickets with your product’s necessary information right from the portal.

Yes. DICE makes it easy to search by device, site or identifier and instantly pull serials, MACs, invoices and warranty dates. The essential information that used to take hours of digging through email and spreadsheets is now just a few clicks away.

DICE shows what’s owned, deployed, idle or expired in a single view. Before placing an order, procurement teams can see if the device is already in inventory or still under warranty. This reduces waste and ensures every purchase is strategic.

Integrators using DICE typically see fewer truck rolls, faster resolution times and smarter purchasing decisions. Those gains translate directly into better margins, reduced support costs and stronger customer satisfaction. In short, DICE turns inefficiency into profitability.

DICE is built specifically for integrators and OEMs in physical security and digital media. It brings procurement, operations, technicians, IT and sales together in one environment. Instead of chasing information across systems, each department gets the visibility and control it needs from the same source of truth.

Video management (VMS) and content management systems (CMS) focus on managing streams or content. DICE manages the devices themselves, standardizing provisioning, monitoring health, providing secure remote access and centralizing asset intelligence. This ensures the systems you already use always run on a solid, reliable foundation.

DICE is the foundation under your device ecosystem. From order to retirement, it tracks, configures, updates and connects every part of the lifecycle. By eliminating silos and manual work, it helps integrators streamline operations and prevent problems before they happen.