Though advances in technology continue to reduce costs, IT hardware is still a significant capital investment at most organizations. However, its value is immeasurable once it is installed and running properly. But when systems fail, business operations can be completely interrupted, turning a valuable asset into a costly repair nightmare and reduction in productivity.
The ability to quickly repair hardware is essential to the continued profitability of your organization. Ensure that your hardware is running at peak performance, and minimize unnecessary downtime, with Now Micro’s Repair Services.
Break Fix Services from Now Micro will help you rest assured in knowing that any time hardware repair is needed, it is only a phone call away. Trust that your machines will be restored to peak operating condition — and in compliance with manufacturer’s warranties — by vendor-certified service and repair technicians.
Over the years we have built strong relationships with top technology manufacturers and are authorized to service and support hardware from Lenovo, HP, Dell, Toshiba, and many more.
Avoid Surprise Costs Due to Hardware Failure
Now Micro will work with you to develop service level agreements (SLAs) that guarantee hardware repair support when needed. In some cases, this can ensure that you’ll have a Now Micro technician onsite within hours to fix mission-critical hardware. Under your SLA, all time and materials needed for repairs are already accounted for in the monthly fee, helping you budget more effectively.
Hardware Repair Services at Need
We can also work with you on an as-needed basis in the time of hardware crisis. You can call us in the event of hardware failure, and we’ll work with you to define a designated hourly rate for repair services. After you’re back to peak performance and operation, you’ll only be invoiced for the time and materials required for the job.
Any Hardware. Anytime.
Our Break Fix Services cover all types of hardware, including:
- Desktops
- Laptops
- Servers
- Scanners
- Printers
- Peripherals
- Network switches
Hardware Storage & Repair
Depending on your organization’s space limitations, we offer full Depot Repair Services, where we house an inventory of your equipment at our facility. If your equipment breaks down, we ship out a replacement that day to be swapped with the broken piece, which you ship back to us. We then repair the faulty machine, image it with necessary applications and settings if needed, and store it for redeployment upon your request.
Benefits of a Hardware Maintenance Contract
- Increased value add compared to direct contracts with OEMs
- Timely issue response and remediation from highly trained, experienced engineers
- Support on multiple devices from multiple vendors under one contract
- Service Level Agreement (SLA) that's tailored to your business requirements
- Extended life of your IT equipment
Contact Us
To discuss how we can support your hardware repair needs, call 800-641-3210 or e-mail sales@nowmicro.com