Entrust the launch and management of your Technology Deployment to Now Micro’s team of seasoned professionals, and avoid any unnecessary disruptions to your workforce that may limit productivity.
Our experts are proficient at all types of technology deployments and strive to minimize disruptions while maximizing end-user uptime. We work with your organization to find the best approach for your deployment, evaluating factors such as onsite versus remote, or during the workday versus off hours and weekends.
As deployments rollout, end users are notified via email of an impending refresh. This notification includes details of the deployment and a recommended date and time. We work with your employees to schedule the deployment at a convenient time that does not interfere with any meetings or periods when he or she cannot afford to be without a computer.
To track your deployment in real time, we provide you with access to our proprietary Deployment Dashboard Management Tool.
Configure & Transfer Data
Customers have options when it comes to deployments:
Now Micro will swap out your employee’s current computer, or update their software, at your office at a time specified by you. This process includes:
Off-Site or Remote Deployments
- Transferring end user data and system personality using a migration script developed and maintained by Now Micro
- Verifying proper printers and drives are mapped
- Executing a series of test cases (developed by Now Micro and the customer)
- Connecting power, signal and peripheral cables to the new system
- Collecting and labeling the legacy system for final disposition
- Updating asset management records
- End user familiarization with new technology and software
For technology swaps and updates done from our warehouse, including all remote deployments, we provide a structured process that ensures an expedited turnaround on equipment exchanges. This process includes:
- Shipping coordination
- End user communication
- Shipment tracking
- Status reporting
To ensure that no data is lost during technology refreshes, everything is archived for a designated quarantine period. If the end users should discover a missing file that was not included in the data migration, the computer’s archived data is recovered and sent to the employee.
New operating systems and equipment can be confusing and cause unnecessary frustration for your employees. To avoid these issues, Now Micro offers several support services to ensure a smooth transition. We are flexible and willing to work with your internal IT team in any capacity.
For larger deployments or updates, we typically setup an onsite helpdesk for two-to-seven days, depending on need. We can become an extension of your helpdesk, logging and updating incidents directly to your system.
Out with the Old
As your old technology equipment is collected, Now Micro manages any end of life services, including data destruction and warranty repairs.
To learn more about Now Micro's Technology Support Services, call 800-641-3210 or e-mail email@example.com