Now Micro Careers

Technical Service and Support Technician

Summary:

The Technical Service and Support Technician position is primarily responsible for providing initial customer support as well as computer hardware and software troubleshooting assistance to resellers and end users to resolve any issues they may have with products and to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. In this role you will gather the client’s information and determine the best resolution in a timely and friendly manner. A certain degree of creativity, self-sufficiency and ambition is essential to succeed in this role.

Responsibilities:
  • Provides quality, timely technical service and support to all customers via phone, email, remote assistance, in person or at customer sites.
  • Troubleshoots, performs diagnostics and repairs customer computers in service as well as onsite.
  • Configures and installs customer computers, software and peripherals to customer specific requirements on location.
  • Provides product specification, warranty confirmation and technical assistance upon request.
  • Coordinates, and expedites customer support inquiries and escalates requests to other departments and specialists as needed for appropriate resolution.
  • Creates orders and return authorization paperwork for customers to return defective products.
  • Inspects and performs tests on customer returned computer parts.
  • Accurately maintains records of technical resolutions in a knowledgebase.
  • Monitors all support requests through to resolution.
  • Identifies and helps create new processes to improve work flow.
  • Additional duties as required.
Qualifications:
  • Associates Degree or 3-5 years of relevant technical support experience
  • Strong knowledge of Microsoft Operating Systems and the Microsoft Office Suite
  • Strong organizational skills; able to multitask while maintaining a high attention to detail
  • Proven customer service, computer troubleshooting and problem solving skills
  • Ability to take initiative and work independently as needed
  • Ability to travel up to 20%

Must be authorized to work in the USA. No third parties, please. Now Micro is an affirmative action, equal opportunity employer.


Warehouse Production Associate

Summary:

We are seeking a Warehouse – Production Associate that will be responsible for several various tasks within our Warehouse and Production areas. This position will receive inventory, both electronically and physically, store and distribute products within the warehouse, always ensuring accuracy and timeliness of all job functions. This position will be full time Monday through Friday, 8:00am to 5:00pm.

Responsibilities:
  • Assemble orders from inventory and place/package for shipping.
  • Receive inventory and post electronically to inventory systems.
  • Review inventory and record any discrepancies.
  • Assembly of products from components.
  • Testing to ensure product meets requirements.
  • Assist with on-site product deliveries and installations as needed.
  • Miscellaneous Warehouse and Production duties as needed.
Qualifications:
  • 1-2 years in a warehouse of production environment.
  • Excellent oral and written communication skills.
  • Ability to have high attention to detail.
  • Must be able to stand, bend, push, stoop and kneel regularly.
  • Must be able to lift up to 50 pounds.

Must be authorized to work in the USA. No third parties, please. Now Micro is an affirmative action, equal opportunity employer.

Application Instructions

Please send your cover letter and resume to careers@nowmicro.com.
Make sure to include the full job title in the subject line.


Now Micro Benefits & Perks:

  • Competitive salary with opportunity for advancement
  • Flexible & Casual Work Environment
  • Health, Dental, Vision, Life & Disability Insurance
  • 401K & Profit Sharing Programs
  • Paid Holidays and Time Off
  • Employee Discount Programs